If your organization has turned on two-factor authentication (2FA), you'll be asked for a 6-digit code each time you sign in. It's an extra layer of security on top of your password.
Sign in with 2FA
Sign in with your email and password as usual.
When the Authenticator App Verification screen appears, open your authenticator app (Google Authenticator, Authy, Microsoft Authenticator, or similar).
Find the Eolas entry and enter the 6-digit code shown.
Click Sign In.
Check Remember me on this device if you'd rather not enter a code every time on this device.
Lost access to your authenticator app?
If you can't open your authenticator app, you can use a backup code instead.
On the 2FA screen, click Use Backup Code.
Enter one of the emergency codes you saved or printed when you first set up 2FA.
Click Sign In.
Each backup code can only be used once. If you're running low, set up a new authenticator app and generate fresh codes.
Haven't set up 2FA yet?
If your organization requires 2FA, you'll be prompted to set it up the first time you sign in. You'll need an authenticator app on your phone — download one from your app store if you don't have one already.
Can't get in and out of backup codes? Contact your IT administrator — they can reset your 2FA enrollment.