Your organization is the top-level account in Eolas. Its profile contains organization information, operating schedules, and settings for language, security, sign-in, and Eolas AI. These are typically managed by your organization’s administrators.
View organization settings
Select Organization in the left sidebar.
Select Organization from the options beneath it.
Click your organization’s name to open the Organization Profile.
The profile includes Details, Hours, Settings, and Activity tabs.
Edit organization details
Open the Details tab.
Select the edit option.
Update the organization’s name, type, description, address, or phone number.
Apply your changes.
Edit open hours by weekday
Open hours define your organization’s regular weekly operating schedule. Eolas treats hours outside these ranges and all-day closures as After Hours.
Open the Hours tab.
Click the pencil icon at the bottom of the panel.
Update the opening and closing times for each weekday, or mark a day as closed all day.
Apply your changes.
Manage special hours
Use special hours to set a different operating schedule for a date range, such as summer office hours.
Add special hours
Open the Hours tab.
Select the option to add special hours.
Enter the date range and custom operating hours.
Complete the form to add the schedule.
Edit or delete special hours
Open the Hours tab and find the special hours schedule.
Click the three-dot menu beside its name.
Choose the edit or delete option.
Apply your changes or complete any deletion confirmation shown.
Add a closure exception
Use exceptions to record additional closures, such as an office closure for a company retreat.
Open the Hours tab and scroll to Exceptions.
Click Add Exception.
Enter the closure date and required details.
Configure a custom recurrence if the closure repeats.
Complete the form to add the exception.
Select public holidays
Open the Hours tab and scroll to Exceptions.
Click Select Holidays.
Choose the applicable country.
Select the holidays your organization observes.
Apply your selections.
Set timezone and language
Open Settings → Language & Timezone.
Use the editing controls to select your organization’s timezone and language.
Apply your changes.
Set allowed email domains
Open Settings → Email.
Use the editing controls to update Allowed Email Domains.
Add the domains permitted for your organization.
Apply your changes.
Manage security settings
Open Settings → Security to manage the following options.
Require MFA for all users
Use the editing controls to enable Require Multi-Factor Authentication (MFA), then apply your changes.
Set session timeout
Enter the required duration in Session Timeout (hours), then apply your changes.
Allow limited authentication
Use the editing controls to enable or disable Allow Limited Authentication, then apply your changes. Contact your IT administrator if you’re unsure which setting your organization requires.
Enable Google or Microsoft 365 sign-in
Open Settings → Single Sign-On (SSO).
Turn on the relevant switch:
Google OAuth to allow sign-in with a Google account.
Microsoft 365 OAuth to allow sign-in with a Microsoft account.
Complete any additional setup prompted.
Set up SAML single sign-on
Open Settings → Single Sign-On (SSO) to access SAML configuration. The SAML Single Sign-On switch controls sign-in through an identity provider.
Your IT administrator can use the downloads and connection options to configure SAML.
Download Eolas files for your identity provider
Click the download icon on Eolas Metadata File to download the file needed to configure Eolas in your identity provider.
You can also click the download icon on Eolas Logo to download the logo for use in your identity provider’s application portal.
Create a SAML connection by uploading IdP metadata
Obtain the metadata file from your identity provider.
Under SAML Connections, click Upload Metadata File.
Select your identity provider’s metadata file.
Follow the prompts to complete the connection setup.
Add a SAML connection manually
Under SAML Connections, click Add Connection Manually.
Enter the required connection information supplied by your identity provider.
Complete the form to create the connection.
Choose the AI incident agent
Open Settings → Eolas AI.
Find the incident agent selection control.
Choose the AI incident agent your organization will use.
Apply your selection.
View organization activity
The Activity tab in the organization profile shows an audit trail of changes, including edits to organization details, hours, and product access.
Open the organization profile.
Select the Activity tab in the record drawer.
Who can make changes?
Organization-level settings are restricted to users with the required administrative permissions. If you need a setting changed or cannot access an option described here, contact your organization’s administrator.
Need Help?
For additional support, start a chat with the Eolas Help Team directly from the Help link on the navigation bar, or reach us at [email protected].
To schedule training for your team, email [email protected].